A major outage at Amazon Web Services brought large swaths of the online world to a standstill. From games like Fortnite and apps like Duolingo and Venmo, to news organizations including NPR and The New York Times, the ripple effects were felt across industries around the world. What exactly went wrong and how did one glitch in Northern Virginia unleash so much havoc? Chris Bronk, Associate Professor at the University of Houston Hobby School of Public Affairs and an expert in cyber-security and digital infrastructure, breaks it down.

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