Today on the Salesforce Admins Podcast, we talk to John Maxey, Senior Product Manager at Salesforce.
Join us as we chat about how My Trust Center can help admins communicate incidents, plan releases, and operate with transparency.
You should subscribe (https://itunes.apple.com/us/podcast/buttonclick-admin-podcast/id914088438?mt=2u0026ign-mpt=uo%3D4) for the full episode, but here are a few takeaways from our conversation with John Maxey.
From static status pages to personalized trust
When I was early in my admin career in 2008, keeping track of status updates was as simple as loading up Salesforce Trust. These days, with so many different products and services, it's gotten a lot more complicated.
That's why I was so excited to sit down with John Maxey. He's working on My Trust Center, a personalized, authenticated experience that only shows you information that's relevant to your org.
Reducing noise and creating clarity for admins
With the new My Trust Center, you'll be able to get more specific information about upcoming maintenance and how it affects your org. Everything is tailored to what products and services you're actually using, instead of having to sift through unrelated incidents and interpret whether or not they apply to you.
As John explains, Salesforce can be much more granular about any specific maintenance or updates and how they will affect you. And that makes it easier to make decisions like when to promote new features, when you need to do testing, or when there might be downtime. You can coordinate better with your team and avoid surprises.
Greater transparency through targeted communication
At its core, My Trust Center is about improving transparency both internally and externally. For admins, it will provide more visibility into what's going on when something doesn't work and when a particular service will be back online.
If there's an incident, you won't need to ask your CSM or contact customer support to figure out what happened. RCAs will be attached to each incident, so the entire process is self-serve. And you can configure notifications via SMS, Slack, or email to keep your entire team up to speed.
Make sure to listen to the full episode for more from John about what's coming with My Trust Center. And make sure you're subscribed to the Salesforce Admins Podcast to catch us every Thursday.
Podcast swag
•
Salesforce Admins on the Trailhead Store (https://trailheadstoreamer.com/category/salesforce-admins)
Learn more
•
Salesforce Admins Blog Post: Jen's Top Spring '26 Features for Admins (https://admin.salesforce.com/blog/2026/jens-top-spring-26-features-for-admins)
Admin Trailblazers Group
•
Admin Trailblazers Community Group (https://sforce.co/4977GHH)
Social
•
John on LinkedIn (https://www.linkedin.com/in/johnlmaxey/)
•
Salesforce Admins on LinkedIn (https://www.linkedin.com/showcase/salesforce-admins/)
•
Salesforce Admins on X (https://x.com/SalesforceAdmns)
•
Mike on Bluesky social (https://bsky.app/profile/mikegerholdt.bsky.social)
•
Mike on Threads (https://www.threads.net/@mikegerholdt/)
•
Mike on X (https://x.com/MikeGerholdt)
Love our podcasts? Subscribe today or review us on iTunes (https://podcasts.apple.com/us/podcast/the-salesforce-admins-podcast/id914088438) !
Full show transcript
Mike Gerholdt: This week on the Salesforce Admins Podcast, I am joined by John Maxey to unpack the evolution of the Trust Center into something far more than a status page. That's right. It's becoming a personalized command center for how you run your org. I mean, let's be honest, it's not just about uptime anymore. It's about how you design systems that balance data, automation, and AI while keeping your stakeholders informed and confident. We're going to dig into what My Trust Center means for how you communicate incidences, plan releases, and operate with clarity across increasingly complex environments. So if you're the person everyone turns to when something breaks or when they just think something's broke, this episode's for you. Let's get John on the podcast. So John, welcome to the podcast.
John Maxey: Thanks, Mike. Thanks for having me.
Mike Gerholdt: Well, this is exciting. So I like it when I can have a podcast and a blog post on the same subject in the same day. And all of this stuff around trust and security, I feel like admins are right there, we're the Sentinels every day. But before we talk about some of the cool stuff that you're working on, let's learn a little bit about John Maxey. So John, how did you get to Salesforce and what is the cool thing that you oversee?
John Maxey: Oh, well, thank you for that. So I came to Sales…
